Inspirenix Digital

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Refund Policy

Thank you for shopping with Inspirenix Digital. We’re passionate about delivering premium-quality digital assets that help creators, developers, and business owners launch faster and design better. Because all of our products are digital and delivered instantly, our refund policy is a bit different from physical goods, please read carefully before making a purchase.

 

✅ When Refunds Are Eligible

We offer refunds in very limited circumstances. A refund request may be approved if one of the following applies:

  1. Download or Delivery Issues
    If you did not receive the download link or cannot access your purchased product after payment, and our support team is unable to resolve it, you may be eligible for a full refund.

  2. Defective or Corrupted Files
    If the file(s) are corrupt, broken, or unusable and we are unable to replace or fix the issue within a reasonable timeframe.

  3. Duplicate Payments
    If you were accidentally charged more than once for the same product, we will issue a full refund for the duplicate transaction.

  4. Wrong Product Received (Platform Error)
    If due to a system error, you received the incorrect product and we cannot deliver the correct one.

All refund requests must be submitted within 7 days of the original purchase date. After this period, we cannot guarantee eligibility for a refund.

 

🚫 When Refunds Are Not Eligible

Due to the nature of digital products, we do not offer refunds in the following situations:

  • You changed your mind after purchasing.

  • You purchased the wrong item and downloaded it.

  • You no longer need the product.

  • You are unable to use the product due to lack of knowledge, experience, or compatibility with your software/website platform.

  • You expected functionality or features that were not explicitly listed in the product description.

  • You did not download the product within the access period but had access to it.

We strongly recommend reviewing product descriptions, compatibility requirements, and demo previews carefully before purchasing.

 

💡 Exchanges & Replacements

We do not offer “exchanges” for digital items. However, if your download was incomplete, incorrect, or corrupted, we will work with you to provide a new copy of the file at no additional cost.

 

🛠 Support Before Refund

Before issuing any refund, we will always try to assist and resolve the issue through email or live support. Many problems, such as extraction errors, missing fonts, or compatibility issues, can be resolved quickly with our help.

 

📩 How to Request a Refund

To request a refund, please email us at [your email address] with the following information:

  • Full name and email used during purchase

  • Order ID or transaction number

  • Description of the issue

  • Screenshots or evidence of the problem (if applicable)

Our support team will respond within 1–3 business days and do our best to resolve your request.

 

If your refund request is accepted, the amount will be refunded to the original method of payment.

 

🔒 Your Responsibility as a Buyer

By purchasing from Inspirenix Digital, you agree to:

  • Read product descriptions thoroughly before purchasing.

  • Understand that digital products are non-returnable and non-reversible.

  • Contact us if you have questions before making a purchase, we’re happy to help clarify product details.

 

📌 Policy Updates

Inspirenix Digital reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page and take effect immediately.

 

If you have any further questions about our refund policy, please don’t hesitate to reach out to our team. We’re here to ensure you have the best experience possible.

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